Shipping Policy

Tokushu Knife is committed to providing fast, secure, and reliable shipping throughout Europe. Orders placed through TokushuKnife.eu are fulfilled by Tokushu Knife Malta Limited from our European Workshop & Boutique in Mosta, Malta. This Shipping Policy explains how we process, dispatch, track, and deliver orders.

Order Processing and Dispatch

Orders are typically dispatched within two business days.

Business days are Monday through Friday, excluding public holidays in Malta. Orders placed on weekends or public holidays will begin processing on the next business day.

Orders requiring custom work, engraving, handle installation, sharpening, special sourcing, or other requested modifications may require additional preparation time. Where applicable, any additional lead time will be communicated before dispatch.

Shipping Within Malta

Orders within Malta are normally shipped using DHL.

Estimated delivery time after dispatch is typically one to three business days.

Shipping Within the European Union

Orders to destinations within the European Union are shipped using DHL Express.

Estimated delivery time after dispatch is typically one to three business days, depending on the destination and carrier operations.

Because orders are dispatched from Malta, shipments to most European Union destinations do not normally require import customs clearance or payment of additional import duties upon delivery.

Shipping Outside the European Union

Orders to supported destinations outside the European Union are shipped using DHL Express.

Estimated delivery time after dispatch is typically two to five business days. Delivery may take longer where customs clearance, local regulations, remote-area delivery, or other circumstances outside our control apply.

Where import duties, taxes, or similar charges apply, we ship using Delivery Duty Paid (DDP) services. Applicable duties and taxes are handled in advance so customers should not receive unexpected import charges upon delivery.

Shipping Charges

Available shipping methods and charges are displayed at checkout before payment is completed. Shipping rates, promotions, and complimentary-shipping thresholds may change from time to time and will be shown during checkout.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address or telephone number provided with your order.

Please allow a short period for the carrier's tracking system to update after the shipment confirmation is issued.

Delivery Estimates

All stated delivery times are estimates and begin after the order has been dispatched. They are not guaranteed delivery dates.

Delivery may be affected by carrier disruption, customs processing, weather, public holidays, remote delivery locations, security checks, labour disruption, incorrect address information, failed delivery attempts, or other circumstances outside our reasonable control.

Shipping Addresses and Delivery Restrictions

Please ensure that your delivery name, address, postcode, telephone number, and any access instructions are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will make every reasonable effort to update the address before dispatch, but changes may not be possible once the order has entered the shipping process.

Additional charges or delays caused by an incorrect, incomplete, or undeliverable address supplied by the customer may be the customer's responsibility where permitted by law.

We currently do not ship to P.O. boxes or APO/FPO addresses.

Delivery and Risk

For consumer orders, responsibility for loss or damage remains with Tokushu Knife Malta Limited until you, or a person nominated by you other than the carrier, receives physical possession of the goods, unless applicable law provides otherwise.

Please inspect your parcel and products promptly after delivery and contact us if anything appears damaged, missing, or incorrect.

Lost, Damaged, or Delayed Shipments

Every shipment is covered by shipping insurance.

If your order is significantly delayed, damaged in transit, marked as delivered but not received, or appears to be lost, please contact us promptly. We will work directly with the carrier and manage the claim or investigation on your behalf.

If a shipment is confirmed lost or cannot be delivered, we will, where appropriate, offer either a replacement or a refund in accordance with our policies and applicable consumer law.

Please do not dispose of damaged packaging or products until we confirm whether photographs, inspection, or return of the goods is required.

Failed Delivery, Refused Parcels, and Return to Sender

Customers are responsible for being available to receive the shipment and for responding to reasonable delivery or customs requests.

If a parcel is refused, repeatedly undeliverable, or returned to us because of an incorrect address, failure to respond to the carrier, or another circumstance attributable to the recipient, any refund may be reduced by reasonable return, redelivery, or related charges where permitted by law.

This does not affect your rights where the delivery failure was caused by us, the carrier, or circumstances for which the customer is not responsible.

Contact Us

For general shipping enquiries, contact:

Email: anthony@tokushuknife.eu
Phone: +356 9958 3144

For assistance relating to the European Workshop & Boutique, contact:

Email: john@tokushuknife.eu
Phone: +356 9967 9630