Privacy Policy

Last updated: July 11, 2026

TokushuKnife.eu is operated by Tokushu Knife Malta Limited, the European operator of the Tokushu Knife brand. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit TokushuKnife.eu, create an account, place an order, communicate with us, or otherwise use our website and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services. As part of providing those Services, Shopify also processes certain personal information as described in this Privacy Policy.

When you purchase through TokushuKnife.eu, your contract is with Tokushu Knife Malta Limited. References throughout this Privacy Policy to "Tokushu Knife", "we", "our", or "us" refer to Tokushu Knife Malta Limited unless the context indicates otherwise.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To operate TokushuKnife.eu, process your orders, provide customer support, and improve our services, we collect certain categories of personal information. The information we collect depends on how you interact with our website and the services you choose to use.

Depending on your interactions with us, we may collect the following categories of personal information:

• Contact Information
  Your name, billing address, shipping address, email address, telephone number, and other information you provide when placing an order, creating an account, or contacting us.
• Order and Transaction Information
  Information relating to purchases, returns, exchanges, cancellations, order history, invoices, payment confirmations, delivery details, and products you have purchased or requested.
• Payment Information
  Payment information necessary to process your purchase, including payment method details. Payment transactions are processed securely through our payment providers. Tokushu Knife does not store complete payment card details on our own systems.
• Account Information
  If you create an account, we collect your login credentials, account preferences, saved addresses, order history, wish lists, and other information associated with your account.
• Communications
  Information you provide when contacting us by email, telephone, contact forms, live chat, social media, product reviews, or other customer support channels.
• Technical Information
  Information about your device and connection, including IP address, browser type, operating system, language preferences, approximate location derived from your IP address, and device identifiers.
• Website Usage Information
  Information about how you interact with TokushuKnife.eu, including pages viewed, products browsed, search queries, shopping cart activity, referring websites, and other information collected through cookies and similar technologies.
• Marketing Preferences
  Your preferences regarding newsletters, promotional emails, product updates, and other marketing communications where you have chosen to receive them or where permitted by applicable law.

We only collect personal information that is reasonably necessary to operate our business, fulfil our contractual obligations, comply with legal requirements, improve our services, and provide you with the best possible customer experience.

How We Collect Information

We collect personal information in several ways depending on how you interact with TokushuKnife.eu and our services.

• Information You Provide Directly
  We collect information that you choose to provide when you place an order, create an account, subscribe to our newsletter, contact us, request customer support, submit a review, or otherwise communicate with us.
• Information Collected Automatically
  When you visit TokushuKnife.eu, certain technical information is collected automatically through cookies, analytics tools, server logs, and similar technologies. This helps us operate our website, improve performance, protect against fraud, and better understand how visitors use our services.
• Information from Service Providers
  We receive information from trusted service providers who help us operate our business, including payment processors, shipping carriers, fraud prevention services, customer support platforms, marketing providers, and Shopify.
• Information from Third Parties
  Where permitted by law, we may receive information from advertising partners, analytics providers, social media platforms, or other business partners to help improve our services, measure marketing performance, prevent fraud, and provide a better shopping experience.

We collect and process personal information only where there is an appropriate legal basis to do so under applicable data protection laws, including where it is necessary to fulfil your order, comply with legal obligations, protect our legitimate business interests, or where you have provided your consent.

How We Use Your Information

We use your personal information only where necessary to operate TokushuKnife.eu, fulfil our contractual obligations, comply with legal requirements, protect our legitimate business interests, or where you have provided your consent.

Depending on how you interact with our Services, we may use your personal information for the following purposes:

• Processing Orders
  To process payments, confirm orders, prepare products for dispatch, provide optional workshop services, arrange shipping, complete deliveries, process returns and refunds, and fulfil our contractual obligations to you.
• Providing Customer Support
  To respond to enquiries, provide product guidance, assist with returns, warranty questions, workshop services, custom projects, and resolve issues relating to your purchases.
• Managing Your Account
  To create and maintain your customer account, remember your preferences, store your order history, and provide account-related notifications.
• Workshop and Custom Services
  Where you request optional services such as sharpening before dispatch, handle installation, choil and spine polishing, custom handle making, custom saya making, engraving, or other bespoke workshop services, we use your information to complete and manage those services.
• Improving Our Website and Services
  To better understand how visitors use TokushuKnife.eu, improve website performance, enhance navigation, analyse purchasing trends, develop new products and services, and improve the overall customer experience.
• Marketing Communications
  Where permitted by applicable law or where you have chosen to receive them, we may send newsletters, product announcements, educational content, promotions, and other marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
• Fraud Prevention and Security
  To help detect, investigate, prevent, and respond to fraudulent transactions, unauthorised access, payment fraud, cyberattacks, and other activity that could compromise the security of our customers, our website, or our business.
• Legal and Regulatory Compliance
  To comply with applicable laws, tax obligations, accounting requirements, consumer protection laws, court orders, lawful requests from public authorities, and other legal obligations.
• Protecting Our Business
  Where necessary, we may use personal information to establish, exercise, or defend legal claims, enforce our Terms of Service or other agreements, recover outstanding amounts, or protect the rights, property, safety, and legitimate interests of Tokushu Knife, our customers, and others.

We do not sell your personal information. Any sharing of personal information with trusted service providers is limited to what is reasonably necessary to operate our business, fulfil your orders, improve our services, comply with legal obligations, or where otherwise permitted by applicable law.

When We Share Your Information

We treat your personal information with care and do not sell your personal information to third parties. We only share personal information where it is reasonably necessary to operate our business, fulfil your orders, provide our services, comply with legal obligations, protect our legitimate interests, or where you have instructed or authorised us to do so.

Depending on how you use TokushuKnife.eu, we may share your personal information with the following categories of recipients:

• Shopify
  Our online store is powered by Shopify. Shopify hosts our ecommerce platform and processes certain information necessary to operate our website, securely process transactions, manage orders, and provide related services. Shopify processes personal information in accordance with its own privacy policies and applicable data protection laws.
• Payment Providers
  To securely process payments, we share the information required to complete your transaction with our authorised payment providers. These providers process payment information independently under their own privacy and security obligations.
• Shipping and Logistics Partners
  To deliver your order, we share relevant information with shipping carriers and logistics providers, including your name, delivery address, telephone number where required, and other information necessary to complete delivery and provide shipment tracking.
• Workshop and Business Service Providers
  We work with trusted providers who assist with website hosting, fraud prevention, customer support, accounting, communications, analytics, marketing, cloud storage, and other business operations. These providers may access personal information only where necessary to perform services on our behalf.
• Advertising and Analytics Partners
  Where permitted by applicable law, we may use analytics and advertising partners to help us understand website performance, measure marketing effectiveness, improve our services, and provide more relevant advertising. Where required, we will request your consent before placing non-essential cookies or similar technologies.
• Corporate Transactions
  If Tokushu Knife Malta Limited is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate legal safeguards.
• Legal and Regulatory Requirements
  We may disclose personal information where required to comply with applicable laws, court orders, lawful requests from public authorities, regulatory obligations, or where disclosure is necessary to establish, exercise, or defend legal claims, investigate fraud, protect our customers, or safeguard the rights, property, and security of Tokushu Knife and others.
• With Your Consent
  We may share personal information with third parties where you have specifically requested or authorised us to do so.

Whenever we work with third-party service providers, we take reasonable steps to ensure they handle personal information responsibly, securely, and in accordance with applicable data protection laws.

Shopify and Third-Party Service Providers

TokushuKnife.eu is powered by Shopify, a leading ecommerce platform that enables us to securely operate our online store, process orders, manage customer accounts, and provide many of the services available through our website.

When you use TokushuKnife.eu, certain personal information is processed by Shopify on our behalf in order to provide and maintain the Services. This may include information relating to your account, orders, payments, browsing activity, and interactions with our website.

Shopify may also process certain information to maintain the security, reliability, and performance of its platform, comply with legal obligations, prevent fraud, and improve the services it provides to merchants and customers.

Although Shopify provides the technology that powers our online store, your purchase is made from Tokushu Knife Malta Limited, which remains responsible for operating TokushuKnife.eu and acting as the primary controller of your personal information where applicable.

In addition to Shopify, we work with carefully selected third-party service providers who help us operate our business. These providers may assist with:

• secure payment processing;
• shipping and delivery services;
• fraud detection and prevention;
• website hosting and cloud infrastructure;
• customer communications and support;
• analytics and website performance;
• email delivery and marketing communications; and
• professional services such as accounting, legal, and regulatory compliance.

These providers receive only the information reasonably necessary to perform their services and are required to protect personal information in accordance with applicable data protection laws and their contractual obligations.

For more information about how Shopify processes personal information, please refer to the Shopify Privacy Policy. Where Shopify is independently responsible for processing your personal information, you may also exercise certain privacy rights directly through the Shopify Privacy Portal.

Third-Party Websites and Services

TokushuKnife.eu may contain links to third-party websites, applications, services, social media platforms, or other online resources that are not owned or controlled by Tokushu Knife Malta Limited.

These links are provided for your convenience and may include manufacturers, suppliers, educational resources, shipping providers, payment services, social media platforms, or other businesses relevant to our products and services.

Once you leave TokushuKnife.eu or interact with a third-party service, your use of that website or service is governed by its own terms, privacy policy, and security practices. We encourage you to review those policies before providing personal information.

Tokushu Knife Malta Limited is not responsible for the privacy practices, security, availability, or content of third-party websites or services that we do not own or control.

Unless expressly stated otherwise, a link to a third-party website does not constitute an endorsement of that website, its operators, or its products or services.

Cookies and Similar Technologies

Like most modern websites, TokushuKnife.eu uses cookies and similar technologies to provide essential website functionality, improve performance, remember your preferences, analyse website traffic, and support marketing activities where permitted.

Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the operation of our website, while others help us understand how visitors use our services or allow us to provide a more personalised experience.

Depending on your location and applicable law, you may be given the opportunity to accept, reject, or manage non-essential cookies through our cookie preferences tool.

We may use cookies and similar technologies for the following purposes:

• Essential Cookies
  Required for core website functionality such as shopping cart operation, secure login, checkout, fraud prevention, account management, and website security.
• Performance and Analytics Cookies
  Used to help us understand how visitors interact with TokushuKnife.eu, improve website performance, identify technical issues, and enhance the customer experience.
• Functional Cookies
  Allow the website to remember your preferences, language selection, region, and other settings to improve future visits.
• Marketing Cookies
  Where permitted by applicable law and with your consent where required, marketing cookies help measure advertising performance and deliver more relevant advertisements based on your interactions with our website.

You can usually control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of TokushuKnife.eu and some features may no longer operate correctly.

For additional information about how Shopify uses cookies, please visit Shopify's Cookie Policy and Privacy Policy.

Data Retention and Security

We take the security of your personal information seriously and use reasonable technical, administrative, and organisational measures designed to protect it from unauthorised access, disclosure, alteration, misuse, or destruction.

While we work to maintain appropriate security safeguards, no method of transmitting information over the Internet or storing electronic information is completely secure. For this reason, we cannot guarantee absolute security.

We encourage you to protect your account by choosing a strong password, keeping your login credentials confidential, and contacting us promptly if you believe your account has been compromised.

We retain personal information only for as long as reasonably necessary to:

• provide our products and services;
• manage your customer account;
• process payments, deliveries, returns, and refunds;
• provide workshop services and customer support;
• comply with legal, accounting, tax, and regulatory obligations;
• resolve disputes and enforce our agreements; and
• protect the legitimate interests of Tokushu Knife Malta Limited where permitted by law.

Retention periods vary depending on the type of information involved, the purpose for which it was collected, and our legal obligations. When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights

Depending on your country of residence and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

• Right of Access
  You may request confirmation of whether we process your personal information and request a copy of the personal information we hold about you.
• Right to Correction
  You may request that inaccurate or incomplete personal information be corrected.
• Right to Erasure
  In certain circumstances, you may request that we delete your personal information where we no longer have a lawful reason to retain it.
• Right to Restrict Processing
  You may ask us to temporarily restrict the processing of your personal information in circumstances permitted by law.
• Right to Object
  Where permitted by applicable law, you may object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.
• Right to Data Portability
  Where applicable, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format or request that it be transferred to another organisation where technically feasible.
• Right to Withdraw Consent
  Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
• Marketing Preferences
  You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.

We will not discriminate against you for exercising your privacy rights.

Before fulfilling certain requests, we may need to verify your identity to protect your personal information and prevent unauthorised access.

If you appoint an authorised representative to submit a request on your behalf, we may require evidence of that authority and, where appropriate, additional verification of your identity.

We will respond to privacy requests within the timeframes required by applicable law.

Children's Privacy

Tokushu Knife Malta Limited does not knowingly collect personal information from children or market products directly to children.

Our website, products, and services are intended for adults and for individuals who are legally permitted to purchase kitchen knives and related products in their jurisdiction.

If you are under the age of majority where you live, you should use our Services only with the involvement and permission of a parent or legal guardian.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as practicable.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

International Transfers of Personal Information

Tokushu Knife Malta Limited is based in Malta, but some of the trusted service providers we use to operate our business may process personal information in countries outside your country of residence.

These service providers may include payment processors, shipping partners, cloud hosting providers, customer support platforms, analytics providers, marketing platforms, and Shopify.

Where personal information is transferred outside the European Economic Area (EEA), the United Kingdom, or other jurisdictions with data transfer requirements, we will rely on appropriate legal safeguards where required. These safeguards may include:

• European Commission Standard Contractual Clauses (SCCs);
• UK International Data Transfer Agreements or equivalent safeguards where applicable;
• transfers to countries that have been recognised as providing an adequate level of data protection; or
• other lawful transfer mechanisms permitted under applicable data protection legislation.

We work only with reputable service providers that are expected to maintain appropriate technical and organisational measures to safeguard personal information.

Complaints

If you have questions or concerns about how we collect, use, or protect your personal information, we encourage you to contact us first. We are committed to resolving privacy concerns fairly, promptly, and professionally.

General Privacy Enquiries
Email: anthony@tokushuknife.eu
Phone: +356 9958 3144

If you are located within the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you may also have the right to lodge a complaint with your local data protection supervisory authority if you believe your personal information has been processed unlawfully.

We would appreciate the opportunity to address your concerns before you contact a supervisory authority whenever possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or the services we provide.

When material changes are made, we will update the "Last updated" date shown at the top of this Privacy Policy and provide any additional notice required by applicable law.

Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like additional information about how we process personal information, please contact us.

Tokushu Knife Malta Limited
Trading Name: Tokushu Knife Malta

General Customer Support
Email: anthony@tokushuknife.eu
Phone: +356 9958 3144

Registered Office
Tokushu Knife Malta Limited
Level 3B, Centris Business Gateway II
Triq is-Salib tal-Imrieħel
Zone 3, Central Business District
Birkirkara, CBD 3020
Malta

European Workshop & Boutique
Tokushu Knife Malta
Level 3, Excelsior Centre
Triq l-Għargħar
Mosta Industrial Estate
Mosta, MST 4000
Malta

Workshop enquiries, product care, sharpening services, custom handles, custom sayas, and craftsmanship-related questions may also be directed to:

Email: john@tokushuknife.eu
Phone: +356 9967 9630

For the purposes of applicable data protection legislation, Tokushu Knife Malta Limited is the data controller responsible for the personal information collected through TokushuKnife.eu.