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Your legal guarantee rights

Your legal guarantee rights

EU consumers have at least two years of legal guarantee protection for goods that do not conform to the contract. This is separate from our voluntary 30-day return policy.

EU consumers have at least two years of legal guarantee protection for goods that do not conform to the contract. This is separate from our voluntary 30-day return policy.

Read about your EU legal guarantee Open the full-size notice Returns and withdrawal

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Fast And Reliable Shipping

Shipping from Malta

Free shipping from €199

Free DHL Express shipping on orders of €199 or more to France, Italy, the Netherlands and mainland Spain and the Balearic Islands. Shipping is €15 for orders below €199 to these destinations.

The threshold is the merchandise subtotal including VAT, after discounts and before shipping charges. No code is needed; the eligible rate appears automatically at checkout.

The Canary Islands, Ceuta and Melilla are excluded from this offer and retain their applicable checkout shipping charge. Other destinations retain their existing shipping rates. Delivery estimates and the rest of this shipping policy remain unchanged.

Orders placed through TokushuKnife.eu are fulfilled by Tokushu Knife Malta Limited from our workshop in Mosta, Malta.

Dispatch and estimated delivery

  • Processing: orders are normally dispatched within two business days, Monday to Friday excluding Maltese public holidays. Custom work or requested services may require additional preparation time.
  • Malta: DHL, normally 1–3 business days after dispatch.
  • European Union: DHL Express, normally 1–3 business days after dispatch.
  • Supported destinations outside the EU: DHL Express, normally 2–5 business days after dispatch. Customs, local regulations, remote-area delivery, or carrier disruption may extend delivery.

Delivery times are estimates and are not guaranteed dates.

Duties, rates, tracking and insurance

Shipments within the European Union normally have no additional import duties on delivery. For supported destinations outside the EU, we use Delivery Duty Paid (DDP) services where duties or taxes apply, so applicable charges are handled in advance.

Available shipping methods and charges are shown at checkout. Tracking is sent after dispatch, and every shipment is covered by shipping insurance. If an order is delayed, damaged, marked delivered but not received, or appears lost, contact us promptly so we can manage the carrier investigation or claim.

For complete terms, address requirements, delivery risk, failed deliveries, and claims, read our full Shipping Policy.

Contact

Email: anthony@tokushuknife.eu
Phone: John — +356 9967 9630

Guarantee

We take responsibility for getting the perfect knife to your door in good condition.

Insured

Each package has full insurance on every item.

Care

For a custom consultation to build your perfect knife contact Anthony.

Attentive support

Get in touch. We typically respond within one business day.